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Frequently Asked Questions


FAQ’s

Got questions?  No worries, we’ve got answers.  Before you hit send on that email check out our frequently asked questions and hopefully, that will help!

 

What brand of shirt are your designs printed on?

Our shirts are crafted using high quality, cotton/poly cotton blend tees.   

 

What size shirt do I need?

Our shirts are UNISEX unless specified otherwise. UNISEX shirts are cut for men.  In a UNISEX shirt, women should order one (1) size smaller for a slimmer fit.  Sizes range from XS - 2XL. Please see our complete sizing guide for more details and suggestions for your fit.

Unisex to Women's Conversion

  • Unisex XS = Women's S
  • Unisex S = Women's M
  • Unisex M = Women's L
  • Unisex L = Women's XL
  • Unisex XL = Women's 2X
  • Unisex 2X = Women's 3X

 

Describe the printing process of your apparel?

Our shirts are custom printed at the time of order placement using Direct-to-garment, or DTG printing.  This method sprays the ink onto the garment using inject technology. The inks then soak into the fibers of the garment.

Will the designs fade?

Some of the prints will fade some after being washed. Black prints tend to fade the most, but will still hold up for lots of wear and washes. Washing instructions are found on the tag of each shirt or keep reading below.

 

How do I care for my shirt?

  • Wash inside out with cold water with similar colors using a gentle cycle.
  • If ironing is necessary, iron inside-out on the lowest setting.  Be sure to never iron directly on the printed design.
  • Tumble dry on low heat or hang or lay flat to air dry.
  • Avoid bleach.

 

What methods of payment do you accept?

We accept all major credit cards through our secure payment processing system.  For your protection, we do not store your credit card information.  No credit card? Okay.  We also accept PayPal and Apple Pay. 

 

How does the shipping work for mugs and books?

Please note that mugs and books are shipped directly from our warehouse and are shipped separately from your other items.

 

How long will it take for my order to arrive?

Standard shipping for orders in the United States is 7-10 business days.  Most orders are received within 10 days of ordering.   It is possible that during holidays or times of high demand, orders may take 10 - 15 business days to ship.

 

What shipping method do you use?

Orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.

 

Can I track my order?

Absolutely! Once your order leaves our facility a shipping confirmation email will be sent that includes your tracking number. 

 

Do you ship internationally?

Yes, we ship to just about every country in the world.

 

What is your return policy?

We custom print each product when it is ordered so we DO NOT PROCESS SIZE EXCHANGES. Please be sure to check out our size guide before placing an order.

What if my product is defective?

We will happily replace defective products.   They will be exchanged for the same product in the same size.  Email us at Support@DrJamieHardy.com for additional information.

 

Can I get a refund?

We do not issue refunds.

 

Can I cancel or modify my order?

We strive to be accommodating.  Email us at Support@DrJamieHardy.com and we will try to help.